WinBTC

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Help Center

Everything you need to know about WinBTC. Browse topics below or search for a specific question.

Games & Gameplay

Create a free account, top up your wallet (optional), and click any game from the dashboard to start playing instantly in your browser — no downloads required.

Yes! All games have a free practice mode. Wagered ranked modes require a wallet balance. You can play all 7 games for free indefinitely.

All games run on any modern browser — Chrome, Firefox, Safari, Edge — on desktop, tablet, and mobile. We recommend Chrome for best performance.

Ensure you have a stable internet connection and close other heavy browser tabs. Our games run at native 60fps on most hardware — if issues persist, try clearing your browser cache.

Wallet & Payments

Go to Dashboard → Wallet → Deposit. We support multiple payment methods. Funds are credited instantly to your in-game balance.

Most withdrawals are processed within 24 hours. Processing time depends on your payment method and any identity verification requirements.

Yes — the minimum withdrawal is $10. Deposits have no minimum. For large withdrawals over $500, identity verification may be required.

Absolutely. All financial transactions are encrypted with TLS. Your wallet balance is stored securely and backed up in real time.

Account & Profile

Go to Profile → Security → Change Password. You will receive a confirmation email after a successful change.

Usernames can be changed once every 30 days from your Profile settings page.

Go to Profile → Danger Zone → Delete Account. This action is irreversible. Any remaining wallet balance must be withdrawn first.

Click "Forgot Password" on the login page and enter your email address. You'll receive a reset link within a few minutes.

Leaderboards & Scores

Scores are recorded per game and updated in real time. Each game has its own global leaderboard. Only your highest score counts.

Scores are submitted automatically when a game ends. If your score does not appear within a few minutes, try refreshing the page.

All game outcomes are logged deterministically. If you believe there is an error, contact support with your game session ID.

Still need help?

Our support team typically responds within 24 hours.

Contact Support