Your privacy is important to us. This Privacy Policy explains what personal data WinBTC ("we", "us", "our") collects, how it is used, and your rights regarding that data.
1. Information We Collect
Account Data
When you register, we collect:
- Name and email address
- Password (stored as a secure hash — we never store plain-text passwords)
- Date of birth (for age verification)
Usage & Gameplay Data
- Game scores and session timestamps
- Leaderboard rankings
- Device type and browser version (for performance optimisation)
Financial Data
- Transaction history (deposits, withdrawals, game wagers)
- Payment method details — processed and stored by our PCI-compliant payment partner. We do not store full card numbers on our servers.
Communication Data
- Support messages you send to us
- Email notifications you opt into
2. How We Use Your Information
- To provide, maintain, and improve the WinBTC platform
- To process wallet transactions
- To detect and prevent fraud and abuse
- To respond to support requests
- To send transactional emails (password resets, withdrawal confirmations)
- To comply with legal obligations
3. Data Sharing
We do not sell your personal data. We may share data with trusted third parties only to the extent necessary to operate the service — including payment processors, cloud hosting providers, and fraud detection services. All third parties are contractually obligated to protect your data.
4. Cookies
We use essential cookies to keep you logged in and remember your preferences. No third-party advertising or tracking cookies are set on WinBTC.
5. Data Retention
We retain your account data for as long as your account is active. If you delete your account, we delete your personal data within 30 days, except where retention is required by law (e.g., financial transaction records for 7 years).
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing of your data
- Receive a machine-readable copy of your data (data portability)
To exercise any of these rights, contact us and we will respond within 30 days.
7. Security
We implement industry-standard security measures including TLS encryption, hashed passwords, and regular security audits. However, no system is completely secure. If you believe your account has been compromised, contact us immediately.
8. Children's Privacy
WinBTC is strictly for users aged 18 and over. We do not knowingly collect data from minors. If we discover that a minor has created an account, it will be terminated immediately.
9. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via email. Continued use of the platform constitutes acceptance of the updated policy.
Questions about this policy? Contact our privacy team.